• Permanent
  • Crawley

This company really invests in their staff and training and development opportunities are fantastic. They are very active in the local area supporting charities, the environment and employee wellbeing is high on the agenda.

Company benefits are extensive and some of the best we’ve seen – including company events, season ticket loan, study support, gym membership, a subsidised restaurant, generous pension contribution, store/travel/restaurant discounts and much more! Salary is £20,000 per annum.

This is a superb full time, permanent opportunity and you will receive excellent training and career progression opportunities. Feedback from candidates we have introduced to the company has been so positive and upbeat, it is a happy and positive team. Full training is provided and this is a very supportive environment.

Days and Hours of work will be on a one week shift pattern of:

Monday to Friday – with the earliest start being 8.30am and latest finish is 6pm. One week working 8.30-4, one week 9-4.30, one week, 9.30-5 and so on. No weekends!

Working in a multi award-winning contact centre you will be handling a variety of customer enquiries.

Responsibilities will include:

Handling incoming telephone calls from a variety of customers, employers etc and providing a professional level of support to callers.
Attempting, where possible to deal with callers in first instance to a final and satisfactory outcome to reduce call backs.
Building and maintaining customer’s trust and confidence to maximise, customer, advisor, and third party satisfaction.
Answering any customer service queries and transferring calls to the correct team when needed.
Identifying and escalating customer complaints offering excellent customer service.

The ideal candidate will:

Be able to communicate information confidently and clearly – both written and verbally.
Educated to GCSE standard or equivalent.

Please contact us now for more details. Immediate interviews to join this respected local employer!

To apply for this job email your details to tessa@massonappointments.co.uk.