Customer Service Executive

  • Permanent
  • Crawley
  • Salary: £19500

This is a superb full time, permanent opportunity working for a leading local employer.

Days and Hours of work will be on a one week shift pattern of:

  • Monday to Friday 8.30-4.30, 9-5, 10-6, and 11-7pm with 1 Saturday morning in every 4-6 weeks and time off in lieu.

Working in a multi award-winning contact centre you will be handling customer service queries managing all customer activities across a range of products to ensure exceptional levels of service are delivered continually in line with agreed service standards. You will identify, escalate and analyse each customer call and transfer over to the relevant departments if needed and support and promote the organisation to customers, business partners and third parties.

Duties will include:

• Delivering excellent customer service and technical support over the telephone handling inbound calls.

• To attempt where possible to deal with members in first instance to a final and satisfactory outcome to reduce call backs (First call Resolution).

• Build and maintain customer’s trust and confidence to maximise, customer, advisor, and third party satisfaction.

• Answer any customer service query transferring calls to the correct team when needed.

• Identify and escalate customer complaints offering excellent customer service.

• Support and promote the organisation

If you are right for this role, you will enjoy working within a solutions-driven, people-focused organisation.

The ideal candidate will:

• Have previous experience of working in a customer services environment.

• Working knowledge of Pensions, Insurance or Financial Services industry an advantage.

• Be able to communicate information confidently and clearly – both written and verbally.

• Educated to GCSE standard or equivalent.

Please contact us now for more details.

To apply for this job email your details to tessa@massonappointments.co.uk.

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