Do you enjoy investigating issues and asking questions? Do you enjoy a mix of telephone and administrative duties to add some variety to your working week? If you are results orientated, have attention to detail and a customer service background then this could be what you are looking for…

You will be responsible for ensuring that correct information is held on behalf of customers and that they have the right insurance for what they require. This is a busy phone and administration role. You will have superb training of 4 weeks where you are fully supported by this employer who really encourage employees to be the best they can and offering the most generous benefits package.

Your responsibilities will include:

Validation and checking of insurance policies to ensure customer details are correct.
Updating and revising customers’ policy details, making any necessary adjustments.
Resolving customer’s queries through telephone conversation, document validation and email.
Providing great customer outcomes and a right first time service

Skills & Experience:

Previous experience of working in customer services role or similar environment is advantageous but not essential
Able to provide great customer service
A great communicator with an eye for the detail
Excellent time management and organisational skills
Completely comfortable using computers and software
Desire to learn and develop through continuous training
The company offer superb career prospects, opportunities, benefits and individual development.

Please apply now to discuss next steps and an interview!

To apply for this job email your details to tessa@massonappointments.co.uk.