Have you just finished your studies at College or University? You might also have had some work experience up until now, within financial services or insurance. Working for this fantastic employer, who genuinely care for their staff, you will receive a hugely generous benefits package along with superb training, career development and opportunities. You will be liaising extensively on the telephone, investigating and accurate administration work.

Monday to Friday 9am to 5:00pm – Flexibility available
Blended approach to working in the office (2 days) and from home 3 days a week following training and passing a probation period

Duties and Responsibilities:
Your role as a Personal Injury Negotiator will be to proactively manage a portfolio of personal injury claims, across all jurisdictions, in an efficient and effective manner from outset to conclusion, complying with all appropriate regulations, legislation and policy guidelines.
• Proactively process low level Personal Injury claims, up to £10k, from the outset to the conclusion of the liability decision-making period in accordance with agreed principles and procedures, and to maintain files within service standards
• Promptly identify potential fraudulent claims and other claims with large loss triggers which require specific referral
• Conduct detailed and compliant telephone interviews with customers in relation to their claim
• Instruct and then proactively manage cases allocated to claims investigators and other suppliers, ensuring adherence to procedures, ensuring Agreed SLAs are met to maximise the number of claims retained
• Ensure the reserves fully reflect the expected level of damages on each file
• Process cheques on claims files as required and in accordance with your authorities
• Maintain knowledge in specialist area to constantly improve understanding of technical issues relating to personal injury claims
• Ensure compliance with treating customers fairly principles when liaising with customers and handling claims
• Build and maintain relationships both internally and externally
• Maintain diary within SLAs and KPIs to ensure effective and timely decision making
• Provide support to the Team Leader by ensuring delivery of own performance against agreed objectives, KPIs and SLAs
• Any other reasonable duties as required

Experience & knowledge:
• Good customer service experience skills
• Good communication skills, both verbal and written
• Excellent time management and organisation skills with the ability to prioritise work
• Problem-solving skills with the ability to adopt a logical approach to resolving problems
• Good numeracy and literacy skills
• Computer literate
• Actively identify and engage in areas of business improvement
• Able to work on your own initiative and as part of a team
• A flexible approach and positive attitude
• Confident in presenting information in a clear and concise manner
• Strives to deliver performance targets and drive business improvements to contribute to the success of the business

Apply now for full details and to discuss an interview!

To apply for this job email your details to tessa@massonappointments.co.uk.