A superb position has arisen, for a candidate with experience of managing personal injury insurance claims. If you enjoy negotiating and managing each claim from conception to finalisation, this could be the opportunity you are looking for!

This organisation provides the best benefits package we have seen including…
Home working opportunity 3 days a week following training and passing probation
Increased salary on completion of the progression level matrix
Excellent career progression opportunities
Monday to Friday 9am to 5:30pm – Flexibility available
A fun, energetic and lively working environment

Duties and Responsibilities:
• Validate policy indemnity for each claim, ensuring that the correct insurer status applied
• Manage and negotiate a limited caseload of development files on referral to mentor or Senior Technical Claims Negotiator
• Manage Third Party Property Damage (TPPD), including credit hire claims, in accordance with organisational procedural requirements and own authority limits of £10,000 per TPPD
• Process claim payments in accordance with personal authority
• To ensure all claims handled hold case specific reserves and that the organisations reserving philosophy is adhered to on each claim.
• Ensure compliance with all regulatory and corporate policies and requirements (including “Treating Customers Fairly” principles)
• Proactively manage all incoming correspondence using telephone, e-mail and letter
• Proactively manage incoming telephone calls
• Manage claim costs within personal allocation by achieving most economical settlement, through good quantum arguments and effective negotiation adhering to the use of all tools
• Identify potential fraudulent claims and action in accordance with company guidelines
• Develop and maintain effective relationships with colleagues and business partners.
• Ensure that all expressions of dissatisfaction are registered in accordance with the complaint procedure
• Ensure that the prompt referral of all claims outside personal authority limits to a Senior Technical Claims Negotiator or the Technical Claims Team Leader
• Achieve all personal objectives, Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)
• Identify and pursue all potential recoveries from the relevant parties
• Any other reasonable duties, including general claims tasks as required

Experience & knowledge:
• Strong motor claims experience working within a bodily injury claims environment
• Experience handling claims within an OIC (Official Injury Claims) Portal or similar
• Proven track record in personal injury claim handling, including dealing with personal injury claims within and out with the RTA Portal
• Technical expertise with exposure to third party claims including credit hire and liability
• Commercial awareness
• Knowledge of regulatory framework relating to Motor Claims Understanding of the main principles of English Law as it applies in the technical motor claims and legal field
• Previous knowledge of FCA requirements (including TCF) and the regulatory framework relating to Motor claims
• Understanding of all aspects of motor claims, to include credit hire and potential fraud
• To be conversant with the all sections of Pre-Action Protocol for Low Value Personal Injury Claims, Civil Procedure Rules and the Road Traffic Act (RTA)
• Understanding of the RTA and Article 75 status within Motor Claims

Skills & Qualifications:
• Excellent communication skills, both verbal and written
• Negotiation and influencing skills
• Good time management and organisation skills with the ability to prioritise work
• Problem solving skills with the ability to adopt a logical approach to resolving problems
• Strong customer service skills
• Good numeracy and literacy skills
• Computer literate
• Supportive, enthusiastic team player

Apply now for more information. Please note only candidates with relevant Personal Injury Claims experience will be considered.

To apply for this job email your details to tessa@massonappointments.co.uk.